Self-Service Password Reset (Network & O365)

Burnaby School District IT Services provides the Self-Service Password Reset portal for users to maintain their network & Microsoft 365 account security.

Important Features:

  • Allows any user (Staff or Student) to register their current account and determine appropriate security questions/answers (including 2-factor authentication if desired)
  • Any staff member can log in and change the password for any student. There is no need to use the SchoolConnect Teacher Tools for this purpose any longer.
  • This tool is designed not only to allow password reset when its forgotten but to change a password at any time if desired.
  • A reset changes both district network and Microsoft 365 (m365) passwords
  • Our move to m365 has created the need to match our district password strength to the enterprise security level of m365. Users of the reset portal will need to create a password that meets the new default requirements

We strongly encourage all staff to visit the portal and set their security questions/answers via the About Me link.  This is a pre-requisite to using the reset tool and only takes a couple minutes.


Step One: About Me

ALL USERS must complete the About Me registration steps before they are able to reset their password, unlock their ID, or change their Password

  1. Enter your network username and password
  2. Choose and Answer all 3 Security Questions then select Register
  3. If you want an added layer of security, enter your Mobile number or personal email for 2-factor authentication. This information is used during password resets or account unblocking activities.  Otherwise, leave the field blank and select Register.

Once all information is entered, you can close the About Me window via the Close button and then take advantage of the other features.

Reset Password

All users can reset their forgotten password via this link.
Staff can also reset passwords for students at their school site.

  1. Enter your network username
  2. Choose to reset
    1.  Your own password
      1. Enter the answers to your security questions
      2. Enter and re-enter a new password following the listed Password Rules (at the bottom of this page)
      3. Submit
    2. A student password (from staff accounts only)
      1. Enter your (staff) password
      2. Enter the student network username
      3. Enter and re-enter a new password following the listed Password Rules
      4. Submit
      5. Give the new password to the student and remind them to reset it to something different once they regain access.

User ID Unlock

If your account has been locked as a result of too many invalid login attempts use this tool to unlock it. Note, if you’ve forgotten your password use the Password Reset tool.

  1. Enter your network username
  2. Enter the answers to your security questions
  3. Submit

Change Password

If a user believes their password may have been compromised or simply wishes to change their password (perhaps to match their MyEd BC password for example) you can use this tool at any time to change your current password.

  1. Enter your username
  2. Enter your current password
  3. Enter and re-enter a new password following the listed Password Rules

Password Rules:

The following rules and restrictions apply to passwords for both our network accounts and Office 365 mailboxes:

  • Passwords must be at least eight characters long.
  • Passwords can have a maximum of 16 characters.
  • Passwords cannot contain the user’s account name or parts of the user’s full name that exceed two consecutive characters.
  • Passwords must contain characters from three of the following four categories:
    1. Uppercase letters (A through Z)
    2. Lowercase letters (a through z)
    3. Numbers (0 through 9)
    4. The following non-alphabetic characters: ` ~ ! @ # $ % ^ & * ( ) _ + – = { } | [ ] \ : ” ; ‘ < > ? , . /

Note:  A non-alphabetic character is not required if creating a password based on the rules listed in ‘a-c’.  However, including a symbol is considered good practice when considering the strength of a password.